HP Victus 16inch hinge issue

[Adityaamb]

So I have owned an HP victus for around 3 years now and have faced many issues which ofcourse include the hinge issues, this overtime cause more damage to the upper half of the laptop, not just that the screen after sometime started to flicker a little bit and a few months later it was completely gone, I used the laptop on an external display for aroumd a year. Now that I want to get it fixed, I thought its better to get it fixed from an authorised HP store/dealer... they told me that the price for the screen/display would around 11000rupees and for the other parts called as ABH (they include the Bezels, hinges and the back plate of the laptop) they cannot tell the price... when I asked them why?.. they simply said that the part are not avaliable so they dont know what the price would be. Seriously, they dont need the part to tell the price and and there is no way that no one has ever purchased these part from HP before this... this is an example of how bad the HP's service is to their customers. Their authorized dealer dont have any information about their own PRODUCTS.

[Gaya1239]

Hi @Adityaamb,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Victus 16-inch hinge issue. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear that  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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