HP Webcam not found

[JeffGB1]

My HP Notebook - 15-ba047na - has an integrated webcam and it lights up under 'Camera' (and some other video apps) but there is no image and the Camera says that the device cannot be found.  

Its not shown in Device Manager under Imaging despite checking the Privacy software settings nor after Scan for hidden devices. So no opportunity to correct a driver. Hard resetting the Notebook makes no difference, nor does disabling the McAfee Firewall

I cannot see a webcam physical micro switch mentioned in another page for HP Envy.

Yet that light comes on under Camera showing there is some interaction. 

Its now out of warranty but last year went back to HP to resolve a BIOS problem and they tested the webcam amongst a list of things.

Help please..

[The_Fossette]

@JeffGB1,

I reviewed your post and I understand that the webcam is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!