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- HP Z Book Firefly 14 G8 "Image Retention" & "Burn in"

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08-06-2023 06:59 AM
Product: HP ZBook Firefly 14 inch G8 Mobile Workstation PC (275W0AV)
Operating System: Microsoft Windows 11
Hello!
I’m Serhii, and I use device HP ZFirefly14G8 i7-1165G7 14 from November 2021.
Yesterday I noticed on my display had appeared “Retention Image” and burn in. All drivers are OK.
What I need to do to fix? Need I ask any service?
Image Retention
Burn in
Image Retention
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