HP ZBook 14u G5 Mobile Workstation, loose laptop display

[tjep]

Hi, i am new to this community

I have a problem with a HP ZBook 14u G5 Mobile Workstation. It is a domain computer, placed in a dockstation.

When my collegue log's in, she can start IE, when she tries undock, and go to meeting, there is no problem.

If she starts a office program, ie excel, outlook, and undock, there is no display on laptop, when she docks again, there is no display on laptopm, but her external terminal is functioning.

I have tried updating with HPImage assistent, checked windows update, so her pc's is up to date

Do you have a clue?

In advance, thanks

[REO51ST]

Welcome to the HP Support Community @tjep

Have you tried updating your BIOS???

HP Firmware Pack (Q78): Version: 01.04.00 Rev.A

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-14u-g5-mobile-workstation/188655...

REO

[tjep]

@re051ST

Thanks - but yes, running image assistent finds all what is to update

But i will check again .-)

[tjep · Accepted solution]

OK, i found the error, there is a physcical damage on the screen, so it has to be handled by HP

Thank You 🙂