HP Zbook black screen after sleep mode

[JohnGH]

When restart my Laptop after sleep mode, I get only a black laptop screen.  Only hard reset resolves this. Or when I connect a Hdmi monitor on the laptop, the screen is shown on the external display. However I do not always have an external display.

[Dragon-Fur]

@JohnGH

This may or may not be related to what just happened to my own ZBook 17 G3.

Yes, external monitor still works (different driver controls external device).

On 25-Jan-2018, Windows Updates updated the Intel Driver on the workstation.

Result was that waking from sleep mode would cause the main display to show as an unusable striped mess (technical term for fine lined, multi-colored, garbled display).

Not black -- but maybe somewhat the "same thing" in this case.

Rolling back the driver fixed the problem on my workstation.

Try / Consider...

If you wish, first create a Restore Point:

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

Shut down the notebook > wait a few seconds...

Boot the notebook >

Open the Display Manager > open category Display Adapters >

Right-Click on your Intel Graphics > Properties >

tab Driver > Roll Back Driver

Your Display Driver (same as for my workstation):

sp79322.exe

Full Details Page:

Intel Video Driver and Control Panel

Details on Driver include:

4550 Rev.F
Operating Systems: Windows 10 (64-bit)
Release date: Mar 29, 2017

PURPOSE: Routine
SOFTPAQ FILE NAME: SP79322.exe
SOFTPAQ MD5: 81b91c769c972070f1f875e577ed82d0
SUPERSEDES: SP78116
EFFECTIVE DATE: March 29, 2017
CATEGORY: Driver-Graphics
SSM SUPPORTED: Yes

DEVICES SUPPORTED:
Intel HD Graphics
Intel HD Graphics 510
Intel HD Graphics 515
Intel HD Graphics 520
Intel HD Graphics 530
Intel HD Graphics P530
Intel Iris Graphics 540
Intel Iris Pro Graphics 580
Intel Iris Pro Graphics P580

From the Installation Readme.txt file:

Package: 524903

Intel(R) Graphics Driver: 21.20.16.4550

Intel(R) Display Audio Driver: 6.16.00.3197 (Windows* 7)
Intel(R) Display Audio Driver: 10.22.00.96 (Windows* 8.1/10)

Platforms/ Operating System(s):

6th Gen Intel(R) Core(TM) processor family (codename Skylake)
Microsoft Windows* 10-64

Reference

Software and Drivers Page - HP ZBook Studio G3 Mobile Workstation

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[dtapronti]

I have the same problem. Started a week after I got the laptop and updated to Windows 10. Called customer service and the rep installed new bios and updates remotely and changed power settings. It stopped for a while but the problem is back after two months.

[Dragon-Fur]

@dtapronti

OK, so not the same thing as the "garbled screen" problem resolved by rolling back to the older driver.

It was worth a shot.

Rats.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[JohnGH]

I have a black screen on the main display, when i move the mouse I get the striped mess indeed. But when I stop moving it is black again.  Next weekend I will try your suggestion to install an older driver.

[esheafer · Accepted solution]

Not sure if you are seeing the same thing as me, but this thread helped correct my issue

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Display-malfunctions-after-waking-fro...

good luck