HP active Pen G3 not working with HP Dragonfly G4

[LP1803]

Hi, my Active Pen G3 is paired via Bluetooth with my laptop, but it doesn't work. The pen works find when paired with my Elite book. Cannot find the reason why is not working. Any help will be appreciated. Thanks. 

[banhien]

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@LP1803 wrote:

.....  The pen works find when paired with my Elite book. ..

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@LP1803 

What is your HP Dragonfly G4 ? Definitely they are not compatible. From the manual, the screens on the HP Elite Dragonfly G3 Notebook PC machines do NOT support Active Pen (stylus).  They only has

34.2 cm (13.5 in), widescreen ultra extended graphics array (WUXGA), (1920 × 1280), WLED, micro-edge, UWVA, antiglare, touch screen, ultrawide viewing angle (UWVA)
400 nits, 72% CG, eDP 1.4 + PSR2, low power
400 nits, 72% CG, eDP 1.4 + PSR
1000 nits, 72% CG, eDP 1.3 + PSR, privacy panel
liquid crystal display (LCD)

Regards.

[LP1803]

Hi Banhien, 

Thanks a lot for your response. 

I have this display: 13.5" diagonal, WUXGA+ (1920 x 1280), touch, IPS, anti-glare, 400 nits, 100% sRGB 34.3 cm (13.5") diagonal, WUXGA+ (1920 x 1280), touch, IPS, anti-glare, 400 nits, 100% sRGB [14,15,16,17]. 

I also think they are not compatible. The thing is that I bought the laptop and the pen as a bundle in the HP store. I have been in contact with HP support to confirm if they are, or not, compatible. If not, I will follow up with HP to get a refund. 

I will keep you all posted FYI. 

Thanks again!