HP chromebook x2 pen complaint

[chambeal]

I cannot find anywhere to submit a complaint, an email, or anything else private; nor do I want to submit this over phone call because I know they're not going to be able to help me directly, so I'm submitting this here as a last resort.

I purchased an HP Chromebook x2 around two years ago, and from the moment I received it I've had issues with the stylus pen. It skips, it stops working, it refuses to write - then it will work fine for five seconds, and I'll think I'm safe to keep writing (I'm in a graduate program and use it for school), but it immediately starts skipping again. 

This is an issue that it's had since the day I got it, and nothing online, nor any troubleshooting step (and I've tried them all) has helped me. When the item was still under warranty, I submitted this complaint to HP, and they sent me a new pen, which I thought would finally solve the problem.

Unfortunately it did not, and the problem has continued no matter which pen, pen tip, battery level, drawing and/or writing app, etc. that I'm using. I thought that I could deal with it once I graduated from my undergraduate program, but being back in school and trying to use this pen has slowly driven me to the brink of insanity over the past few months. 

It's still a fairly recent purchase for me, and I don't have the money to buy a new device, and yet this issue renders the Chromebook practically useless for its intended purchase. I have searched online, and I can't find any information about a replacement stylus, replacement pen tips, or an alternative pen that might work better. HP itself doesn't even seem to know  if there's a pen which will work with my Chromebook, which to be totally honest is ridiculous. 

When it works, I love the laptop - but the fact of the matter is that the pen is almost unusable, and that is the major reason that I need the laptop at all. I had a meeting with my dissertation advisor today and couldn't take notes because the pen wouldn't work. I understand that my device is no longer under warranty, but considering that HP cannot even suggest to me a pen that might work with it just two years after I purchased it, I can't help but feeling upset about the whole situation.

[Echo_Lake]

@chambeal

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, Apologize for the inconvenience caused. 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

When you contact our support provide them with your computer information such as product number use this link to find it: http://support.hp.com/us-en/document/c03754824

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.