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‎05-09-2022 07:09 AM

HP Recommended
Product: HP ENVY Laptop PC 14-eb1000 (43P76AV)
Operating System: Microsoft Windows 11

Hello Everyone, I bought my laptop last month and ever since, I get an HP display control notification popup, asking to install HPDC_Service but once I click to download

 I get an error: https://ftp.ext.hp.com/pub/caps-softpaq/HP/DC/HPDC_Service_4.7.88.0.exe

Any idea how to update ?

Not Found

The requested URL /storage/nawest1/hpi.origin.cdn.level3.net/published/pub/caps-softpaq/HP/DC/HPDC_Service_4.7.88.0.exe was not found on this server.

 

 

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2022 12:15 PM

HP Recommended

Hi, @FerialK 

 

I'm not familiar with the problem, so I did a google search and it appears that you may need to install this software...

 

It seems to be a newer version than what you were being prompted to update.

 

HP Display Control

 

4.8.57.0   Mar 2, 2022

 

This package provides HP Display Control for the supported computer models that are running a supported operating system. HP Display Control provides an elegant software-controlled interface to adjust Brightness, Contrast, Volume, and Viewing Mode.

 

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138583.exe 

 

View solution in original post

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17 REPLIES 17

‎05-09-2022 07:34 AM

HP Recommended

Hi, @FerialK I will need more information from you.

 

  1. Did you recently upgrade to Windows 11 or did the laptop come preinstalled with Windows 11?
  2. If you did upgrade to Windows 11, was the laptop performing well with the previous operating system?
  3. Is your warranty still valid?
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‎05-09-2022 07:40 AM

HP Recommended

Hi @Charlieltuah1,  the laptop came with preinstalled Windows 11, and yes My warranty is still valid. 

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‎05-09-2022 07:46 AM

HP Recommended

Okay, awesome then. Make use of the warranty ASAP

 

Contact HP Support at this point for further assistance.

 

https://www.hp.com/us-en/contact-hp/contact.html

 

https://support.hp.com/us-en/contact

 

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

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‎05-09-2022 07:49 AM

HP Recommended

Thank you, I will, but isn't it a software problem? or maybe because the file is not on FTP anymore?

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‎05-09-2022 07:52 AM

HP Recommended

Hi, @FerialK either software or hardware the sooner you use your warranty to request for a repair or replacement of the laptop, the better it will be for you.

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‎05-09-2022 09:00 AM

HP Recommended

Thank you @Charlieltuah1.

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‎05-09-2022 09:13 AM

HP Recommended

You are welcome.

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‎05-09-2022 11:19 AM

HP Recommended

Their support seems to identify this issue as a complex issue and said it's not categorized as free of charge support and I should pay them in order to fix it!!! It's very disappointing! after a 1.5-hour talk with tech support and software support and going back and forth among several engineers call got disconnected and still haven't received any call! the link to update HPDC_Service_4.7.88.0.exe file is showing the file was not found on this server, and they are claiming it's my issue and not a global issue!!! any other suggestion @Charlieltuah1?! 

Does anyone have the same problem?

 

 

2 people found this reply helpful
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‎05-09-2022 11:35 AM

HP Recommended

Hi, @Paul_Tikkanen can you help out here?

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