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HP Recommended
HP 17 Laptop PC 17-c2000 (4V793AV)

I purchased a HP  USB-C dock G5-8 in 1 to connect my HP 17-cn2165cl laptop to my dual monitors and it is not working.

 

PLEASE help me!!

1 REPLY 1
HP Recommended

@Codysmom1 

 

I can NOT find its official specs, only

 

          HP 17-cn2165cl

 

It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

It is NOT compatible with any USB-C docks including HP USB-C G5 dock.

 

If you wish to connect 2 external monitors (total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Regards.

BH
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