HP envy 360 Falling Screen

[henry001]

I just purchased HP Envy 360 2-in-1 15.6 inch. Oh my. This laptop is a total snag. First, when the screen is tilted  past 90 degrees when placed on a flat table, the screen tends to progress falling backwards (fold) , I bet because of its weight. The screen is heavy and the two hinges don't seem to hold firm. Im just wondering how HP could make such a huge design flaw where the screen almost weighs the same as the body. You cant hold it open and move around with it, maybe from one office or desk to another. It will slowly start slugging backward and you forced to support it from falling. Literally. Secondly, the edges are very sharp. Handling it is a nightmare. I tried searching for a holding case on Amazon, I  cant find its size. But at the back of my mind, Im troubled with prospect of buying a casing coz that will add an extra dreaded weight. Just sore hands for now. Its 3 days since it arrived, but Im forced to return it  and go for a different brand. Otherwise I will die of depression.

[Anand_Andy]

Hi @henry001,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP - Envy x360 2-in-1 15.6" Touch-Screen Laptop. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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