HP envy touch screen is not working

[ali_56897]

My HP envy laptop touch screen is not working, how do I fix this. I rely on the touch screen a lot.

[BeemerBiker]

If the touch screen  stopped working after a Windows update then you can use the Device Manager to roll back the touch driver

Note that my touch driver "roll back" is grayed out indicating it was never replaced.

If it simply stopped working and there was no update then possibly physical damage.  Is there any visible damage to the display hinges?   Any change in the way the display opens?  Did it take a faill?

The parts list for your system are here https://partsurfer.hp.com/partsurfer/?searchtext=9HZ86UA&searchby=product

For DIY, replacement screens are here but you can also contact support

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.