• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended

Hello! I have a 17in Hp Envy. I dropped the laptop like an idiot off of my bed and cracked the screen. Everything worked fine so I didn't think much of it. Today, when I turned it on the screen, it went dark and nothing happened. I went through the trouble of opening it up and disconnecting the battery but nothing still happened. I tried pushing some buttons or activating sticky keys to see if I could get any signs of life but I couldn't get any sound out of it. The fans spun but nothing was happening. Lastly, I tried hooking it up to my monitor but nothing also happened. I want to make sure for some reason the mobo didn't just crap out so I wanted to ask if you guys had any other troubleshooting tips before I decide to either take a chance on getting a used screen or just tossing the computer.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.