HP laptop won't play DVD

[Jmcgivney]

Will no longer play DVD. Says "cyber link power media player. Program can not complete activation process. Please seitch to admintstandard user account and try again" . Used to play DVD fine.

[Paul_Tikkanen · Accepted solution]

Hi:

See if uninstalling the power media player software, restarting the PC, and installing this version works...

TITLE: Cyberlink Power DVD

VERSION: 12.0.4.5913 REV: A PASS: 1
DESCRIPTION:
This package provides the Cyberlink PowerDVD application in supported models
that are running a supported operating system.

ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75514.exe

[Jmcgivney]

Before I do that, is anything stored in that program like pictures or videos that would get lost by un-installing that program?

[Paul_Tikkanen]

I wouldn't think so.

It just plays or displays the files.

None should be stored in the program.

You can try leaving it installed and install the PowerDVD12 program but I don't know if that will cause program conflicts.

[Jmcgivney]

Ok I'll try and uninstall and reinstall a different version

[shareourland]

Mine won’t play dvds either but says it has a dvd rewrite able drive

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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