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- HP pavilion 25bw Monitor going black while in use, while als...

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09-22-2023 04:01 AM
Monitor goes blank or dark if I press any of the buttons on the monitor or automatically after a few mins. I installed all the drivers for the monitor. I don't know what the issue is or why is this happening. Any help would be grealy appreciated
09-26-2023 07:08 PM
Hi @VictorSalas,
Welcome to the HP Support Community.
I'd like to help!
Excellent description and a great diagnosis. It is greatly appreciated.
Kindly check if the cables are connected and seated properly. A loose connection may also cause this issue.
However, since you have already updated the drivers, This might require one-on-one interaction to fix the issue.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee