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Solved!

HP pen doesn't work

HP Recommended
HP Spectre x360 - 13-ap0803nr
Microsoft Windows 10 (64-bit)

Hi,

 

I purchased a HP Active Pen for my Spectre (x360 - 13-ap0803nr) laptop but can't seem to make it work. I have been able to connect the pen to my laptop via bluetooth and the buttons work fine (open apps etc) so I know for sure it has been connected, but when I touch the screen with the pen nothing happens. The touchscreen works just fine with my finger, but does not react to the pen at all. I have ran diagnostics and downloaded all the latest updates and drivers available for my computer but nothing helps. How do I fix this issue?

Thankyou in advance!

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HP Recommended

Hello @NL3456,

 

Welcome to the HP Support Community.

 

I would appreciate a specific model/product number for the HP Active Pen, although I am assuming that it looks like the one below:

c04900908_1750x1285.jpg

Furthermore, I am assuming that you meant to state the model HP Spectre x360 - 13-ap0803no as I was not able to find the HP Spectre x360 - 13-ap0803nr. If this is the case, I do regret to inform you that this stylus is not actually listed as being compatible with the HP Spectre x360 - 13-ap0803no. 

 

The only pens listed as being compatible are the 2 below, with the first being more recommended by documentation: 

  • HP Pen 1MR94AA
  • HP Tilt Pen 2MY21AA

Please Accept as Solution if this answered your question.

 

Kind regards,

Eddy


I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Thank you for your understanding.

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HP Recommended

Hi Eddy, and thank you so much for your response!

 

I have the HP rechargeable Active Pen G3 (6SG43UT, I believe?), which was recommended to me by the same shop that sold me my laptop. No wonder I haven't been able to make it work no matter what I tried!  I will have to look into switching it for one of the two pens you said would be compatible instead.

 

Thanks for the help!

 

 

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