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NL3456
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HP pen doesn't work

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HP Spectre x360 - 13-ap0803nr
Microsoft Windows 10 (64-bit)

Hi,

 

I purchased a HP Active Pen for my Spectre (x360 - 13-ap0803nr) laptop but can't seem to make it work. I have been able to connect the pen to my laptop via bluetooth and the buttons work fine (open apps etc) so I know for sure it has been connected, but when I touch the screen with the pen nothing happens. The touchscreen works just fine with my finger, but does not react to the pen at all. I have ran diagnostics and downloaded all the latest updates and drivers available for my computer but nothing helps. How do I fix this issue?

Thankyou in advance!

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EddyK
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Message 2 of 4
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HP Recommended

Hello @NL3456,

 

Welcome to the HP Support Community.

 

I would appreciate a specific model/product number for the HP Active Pen, although I am assuming that it looks like the one below:

c04900908_1750x1285.jpg

Furthermore, I am assuming that you meant to state the model HP Spectre x360 - 13-ap0803no as I was not able to find the HP Spectre x360 - 13-ap0803nr. If this is the case, I do regret to inform you that this stylus is not actually listed as being compatible with the HP Spectre x360 - 13-ap0803no. 

 

The only pens listed as being compatible are the 2 below, with the first being more recommended by documentation: 

  • HP Pen 1MR94AA
  • HP Tilt Pen 2MY21AA

Please Accept as Solution if this answered your question.

 

Kind regards,

Eddy


I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Please take my advice with a pinch of salt and while I will try my best to help you with my limited knowledge, I may not be able to completely solve your issue. Thank you for your understanding.

You can show your appreciation for my post by clicking the blue thumbs up icon.

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3 REPLIES 3
EddyK
Level 11
Level 11
2,977 2,911 395 1,274
Message 2 of 4
Flag Post
HP Recommended

Hello @NL3456,

 

Welcome to the HP Support Community.

 

I would appreciate a specific model/product number for the HP Active Pen, although I am assuming that it looks like the one below:

c04900908_1750x1285.jpg

Furthermore, I am assuming that you meant to state the model HP Spectre x360 - 13-ap0803no as I was not able to find the HP Spectre x360 - 13-ap0803nr. If this is the case, I do regret to inform you that this stylus is not actually listed as being compatible with the HP Spectre x360 - 13-ap0803no. 

 

The only pens listed as being compatible are the 2 below, with the first being more recommended by documentation: 

  • HP Pen 1MR94AA
  • HP Tilt Pen 2MY21AA

Please Accept as Solution if this answered your question.

 

Kind regards,

Eddy


I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Please take my advice with a pinch of salt and while I will try my best to help you with my limited knowledge, I may not be able to completely solve your issue. Thank you for your understanding.

You can show your appreciation for my post by clicking the blue thumbs up icon.

View solution in original post

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NL3456
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HP Recommended

Hi Eddy, and thank you so much for your response!

 

I have the HP rechargeable Active Pen G3 (6SG43UT, I believe?), which was recommended to me by the same shop that sold me my laptop. No wonder I haven't been able to make it work no matter what I tried!  I will have to look into switching it for one of the two pens you said would be compatible instead.

 

Thanks for the help!

 

 

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msargus
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same story with me, I try to use a HP rechargeable active pen G3 on a HP Spectre x360 Convertible 15-eb0xxx, are they compatible?

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