HP pen not working

[angelin1]

My HP envyx360 came with hp mpp2.0 tilt pen but its not working on my laptop. It is fully charged but not responsive. 

[Nal_NR]

Hi @angelin1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP MPP2.0 Tilt Pen is not working on your HP ENVY x360 Convertible Laptop PC 15-ed1000, here are some steps you can take to troubleshoot and resolve the issue:

1. Check Pen Compatibility

• Ensure that the HP MPP2.0 Tilt Pen is compatible with your specific model of the HP ENVY x360. Some HP pens may not be compatible with all HP touch devices.

2. Check Bluetooth Connection

• If your pen connects via Bluetooth, make sure it is paired correctly.
  • Go to Settings > Devices > Bluetooth & other devices.
  • Ensure Bluetooth is turned on and check if the pen is listed as a connected device. If not, pair the pen by pressing and holding the top button until the LED flashes, then select the pen from the Bluetooth device list.

3. Replace Pen Battery

• If your pen uses replaceable batteries, ensure they are inserted correctly and are not depleted. Even if the pen is rechargeable, make sure it is fully charged.

4. Update Drivers

• Go to Device Manager (press Windows key + X and select Device Manager).
• Expand Human Interface Devices and Bluetooth sections.
• Right-click on any pen, touch, or Bluetooth drivers and select Update driver. Choose Search automatically for updated driver software.
• Additionally, check for any specific pen drivers on the HP Support website for your laptop model and install them if available.

5. Calibrate the Screen for Pen and Touch Input

• Go to Control Panel > Hardware and Sound > Tablet PC Settings.
• Under the Display tab, click on Calibrate and follow the on-screen instructions to calibrate the pen input.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @angelin1,

Please find the next steps below. 

6. Run HP Support Assistant

• Open HP Support Assistant and check for any updates or diagnostics tools that can help troubleshoot the pen issue.
• Install any recommended updates or run any available diagnostics.

7. Perform Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Hardware and Devices troubleshooter.

8. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.

9. Reset Pen Settings

• Open Settings > Devices > Pen & Windows Ink.
• Toggle the settings to ensure the pen options are configured correctly.

10. Test on Another Device

• If possible, test the pen on another compatible device to see if the issue is with the pen or the laptop.

11. BIOS Update

• Ensure your BIOS is up to date by visiting the HP Support website.
• Download and install any available BIOS updates for your laptop model.

By following these steps, you should be able to identify and resolve the issue with your HP MPP2.0 Tilt Pen on your HP ENVY x360 Convertible Laptop PC 15-ed1000. If the problem persists, HP Phone Support will be able to provide further guidance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.