HP pen stylus connecting but not drawing. Device is suppose to be compatible.

[Frosty515]

I have a HP pen stylus and it connects to my Windows 10 HP laptop. All the buttons work but it doesn't draw in any apps. My device is listed as compatible here: [content removed]

The original document is not on HPs website but a copy of it is above.

[Dragon-Fur]

@Frosty515 

Welcome to the HP Community Forum.

Yes, the document you reference in your message appears to be a copy of a discontinued HP compatibility document from several years ago.

I can provide the following limited information --

The service guide:

Maintenance and Service Guide - HP Pavilion x360 14 Convertible PC - 14-dh0xxx, 14q-dh0xxx, 14t-dh00...

Shows this pen as compatible.

Stylus, active pen 910942-001
Pen tip L04536-001

HP Pen Control Application – Available at the Microsoft Store

• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)
• HP Pen Control – Microsoft Store - Description:  This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen.  You can seamlessly switch between stylus button function.  HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.

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HP Pavilion 14-dh0000 x360 Convertible PC

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