cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Konstander
New member
2 1 0 0
Message 1 of 2
178
Flag Post

HP probook 440 G7 or 440 G6 notebook PC - VGA problem

HP Recommended
probook 440 G7; probook 440 G6
Microsoft Windows 10 (64-bit)

I ask for help. HP probook 440 G7 or 440 G6 notebook PC, I have several of them. The laptops are new. Windows 10 x64 1909. Symptoms: 1) An external monitor is connected via the built-in HDMI port. After a random time, the main display of the laptop goes out (black screen), at this moment the image on the external screen breaks into many small squares (artifacts). After that, the laptop freezes, you have to restart using the power button. 2) The laptop works without an external monitor. The screen goes blank randomly (black screen). Only rebooting by the power button helps.

 

1) Updated BIOS to the latest version:

440 G7: HP BIOS and System Firmware (S71) 01.07.02 Rev.A

440 G6: HP Firmware Pack (R71) 01.14.01 Rev.A

2) We replaced the hdmi cable with another;

3) First, the latest drivers from the HP website:

NVIDIA Video Driver and Control Panel VERSION: 27.21.14.5225 SoftPaq NUMBER: sp110217 09/28/2020

Intel Video Driver and Control Panel 27.20.100.8190 Rev.W

Did not help.

4) Then I updated the video driver from the sites - intel and nvidia:

Intel - Intel-Driver-and-Support-Assistant https://www.intel.ru/content/www/ru/ru/support/detect.html

Nvidia - 460.89-notebook-win10-64bit-international-dch-whql

 

Problem still exists. 😞

 

monitor.jpg

1 REPLY 1
Konstander
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

No one had such problems?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation