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HP ENVY x360 - 15-ar002na (ENERGY STAR)

Hi, I have the HP ENVY x360 - 15-ar002na (ENERGY STAR), product number W9W56EA. I have an issue that I believe is with the graphics card as it glitches when the laptop is pressed or moved. Who would be recommended for repairs of hp laptops and how much would I be looking at spending? 
The laptop is only just 3 years old 

1 REPLY 1
HP Recommended

@J4s_mine- 

Your laptop does not use graphics "Cards"; instead, it has a video chip soldered to the system board and that is not replaceable.

 

The importance of this is that the entire system board would need to be replaced; instead of just swapping one card with another.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck



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