HP spectre x 360 pen not working. Has been on charge all night, just stopped

[Donna360]

pen been working fine. Charged overnight. Still not working with HP spectre 360

[Raj_05]

Hi @Donna360,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble with your HP Spectre x360 pen. Here are a few steps you can try to troubleshoot the issue.

• Check the battery: Ensure that the pen has sufficient battery power. Even if it was charging all night, there's a possibility that the battery may not be holding a charge. Try replacing the battery or recharging it again using a different USB cable and charger.
• Repair the pen: Sometimes, the pen may lose its connection to the laptop. To re-establish the connection, go to the "Settings" menu on your HP Spectre x360 and navigate to the "Bluetooth & other devices" section. Remove the pen from the paired devices list, then put the pen in pairing mode (usually done by pressing and holding a button on the pen). Finally, search for available devices on your laptop and pair the pen again.
• Update drivers and software: Make sure that your HP Spectre x360 has the latest drivers and software updates installed. Visit the HP support website and search for your specific model to download and install any available updates for your laptop's pen functionality.
• Test on another device: If possible, try using the pen on another compatible device to see if it works there. This will help determine whether the issue is with the pen itself or with the laptop.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Donna360]

Thx for your response 

There is no battery in the pen to replace

[Raj_05]

Hi @Donna360,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support