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‎07-10-2020 01:10 PM

HP Recommended
Product: hp spectre x360 13-ae005na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I wonder if anyone can help. I have the above hp spectre x360 and have just tried to connect an external display using the usb-c to usb-c (thunderbolt) and the cable supplied with the display. When I try the display seems to be recognised by the laptop when you look in display settings but the monitor just displays a message saying no signal. Also, slightly oddly, my mouse pointer then disappears until I restart the laptop. If anyone can help that would be much appreciated, have had a look online with no success.

 

Thanks

Allan

3 people had the same question
5 REPLIES 5

‎07-13-2020 11:00 AM

HP Recommended

@Allan86 Welcome to HP Community!

 

I understand that you are unable to connect the external display with the USB C type.

 

In that case, I would suggets you perform the thunderbolt test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Thunderbolt port and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎07-31-2020 09:19 PM

HP Recommended

I'm having the same issue.  Drivers are up to date.  I have a mouse and keyboard hooked into the monitor and they are working via usb-c, but the monitor isn't displaying any video. 

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‎08-01-2020 07:49 AM

HP Recommended

@ComputNut

 

I understand your concerns.

 

Please provide the correct product number.

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Have a nice day!!

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‎08-01-2020 08:03 AM

HP Recommended

I was able to fix the problem by uninstalling the drivers and having them automatically reinstall.  Thanks!

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‎08-01-2020 08:08 AM

HP Recommended

@ComputNut

 

We are happy to hear that you have resolved the issue.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

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