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‎04-25-2019 01:25 PM - last edited on ‎04-25-2019 01:28 PM by Retired

HP Recommended
Product: specture 360
Operating System: Microsoft Windows 8.1 (64-bit)

please support me .

 

my hp specture have a screen fading and i'm rarly using this pc and it was working perfectly and the agent here is KSA says that it's a screen while in web and hp community saying it's something different.

 

kindly update me , how i can solve this problem.

my product serial number and [edited]

Model 7265NGW

2 people had the same question
1 REPLY 1

‎04-26-2019 01:09 PM

HP Recommended

@emostafahassan,

 

Welcome to the HP Support Community!

  • Is the display brightness going down when you use the computer?
  • Have you performed any troubleshooting steps?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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