HP support assistant Win 10 Pavilion Power - 15-cb011nc

[pallops]

For my win10, Pavilion Power - 15-cb011nc there is no support for drivers online: Detection not available is written after drivers search through mozilla and chrome browsers.

Also there is no way how to launch hp support assistant. After download and install there is a window telling that HP support is not compatible with my operation system. There is also button which after click opens page which after redirect ends up here: https://support.hp.com/sk-en/help/hp-support-assistant . Its same page where same HP support assistant can be downloaded (same installator).

So there is endless loop.

Is somebody facing same issue? Thank you

[Paul_Tikkanen]

Hi:

HP designed the support pages to work with Microsoft Edge since that is what comes with W10 and W11.

HP Pavilion Power - 15-cb011nc Software and Driver Downloads | HP® Customer Support

I had no problem accessing your notebook's W10 driver page using Microsoft Edge.

[pallops]

Hi Paul,

I have an issue with HP support assistant accessing also from Edge.

In video here: https://drive.google.com/drive/folders/19ElTSjCkrkfUcQdqF1O0CWcHwqlTj9MG?usp=sharing

there is loop when I want to download HP support assistant for my system. Error with button appears => click button to get older version of HP support assistant => opens edge with redirect to the same file to download => infinite loop.

On attached image in google drive there is problem with online driver detection (I choose my configuration win10 64Bit).

Thank you for help

[Paul_Tikkanen]

You're very welcome.

What I recommend you do is to install the version of the HPSA found on your notebook's support page.

Driver - HP Pavilion Power - 15-cb011nc | HP® Customer Support

Unfortunately, I wouldn't know how to fix the problem with the automatic driver detection not working.

I always manually download the files from the support page.

[pallops]

Thank you.

I have tried it, there is version sp86979, during install there is a window:

[Paul_Tikkanen]

You're very welcome.

I'm running out of ideas...

Try this one...it is between the one on your notebook's support page and the new one.

9.6.587.0

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101214.exe

If that doesn't work either, unfortunately I don't have any other suggestions for you to try.

[pallops]

Installation finished OK, unfortunatelly after opening HPSA there is just for few seconds image of opening program, no more, program will not opens. There is definetelly something wrong, reinstalling windows does not work.

Thank you for support