HP support doesn’t recognize my serial number

[CL114]

Hi,

The built in camera failed to work several times and I needed to reinstall the camera driver and restart the computer each time it failed. I tried to chat with HP virtual support about this issue but it couldn’t proceed because it doesn’t recognize the serial number (said my SN was invalid). Can someone tell me why my serial number wasn’t recognized and help fix it so I can have my camera fixed next?

[A_Gayathri]

Hi @CL114,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[CL114]

Model: HP EliteBook 840 G11

Product ID: A2AU7UA#ABA

Mt initial problem was that the built in camera gave my error code “OxA00F429F” once in a while, and whenever that happened I needed to go to device manager, uninstall camera driver, reinstall the driver, and restart the computer. It might be a driver failure or hardware problem at this point. So I tried to find tech support to help with it.

However, there is no way I can reach a real human tech support. The virtual support kept asking for my serial number to proceed, but it couldn’t recognized my serial number (I double checked that I put in the correct S/N#). It said my serial number was invalid.

So now I wanted to know how to fix the issue with unrecognized serial number first, then to know how to fix the built in camera.