HP support escalation Matrix

[Ashishomen]

Totally frustrated with HP support. Can anybody share support escalation matrix for HP India so that issue can be escalated and get resolved.  Such a rubbish support i have never experienced.

Or there is no support escalation matrix for HP? I think HP does not want anybody to escalate the issues. 

Let customers suffer, who cares... Product is already sold and they dont worry. Customers need to worry.

[VikramTheGreat]

Hi @Ashishomen,

Welcome to the HP support community.

I truly understand how frustrating this experience must be, and I want to sincerely apologise for the inconvenience you've faced so far. What you've described is not the kind of support HP stands for, and we do care about getting this right for you.
 

Let me assure you, there is a structured support escalation process within HP India, and I will personally help guide you through it to make sure your issue is acknowledged and resolved with the urgency it deserves.

To assist you further, could you please share the following:

• Your case ID or complaint number (if you already have one)
• A brief summary of the issue you're facing
• Any previous steps taken or responses received from support

Once I have that, I can help get the matter through the right channels and ensure you're not left unheard.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Ashishomen]

Where did my reply go?

[VikramTheGreat]

Hi @Ashishomen,

Thank you for sharing the details. I did check the case number and noticed that the support team has already raised a complaint related to the service centre and the support team has mentioned they are waiting for the update and and will keep you posted.

I would request you to please wait for 24 to 48 Business hours the team will keep you updated.

I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support