• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-20-2019 11:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I recently bought a brand new HP Elitebook 840 G5 8th gen (i5 8350U), buy after pressing fn+f2 OR only f2 OR fn+p, the hp sure view feature is not working at all. What is the problem? Does my laptop really support HP sure view? I took the hardware test and the keyboard/display and other component passed finely. What should I do? Does it require any particular DRIVER? 

Please help!

Mehadi Hassan
3 REPLIES 3

‎07-20-2019 03:32 PM

HP Recommended

@MEHASSAN10 

 

Are you sure your machine has HP Sure View ? Did you buy this option because HP Sure View is optional and must be configured at purchase.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎07-20-2019 07:15 PM

HP Recommended

Well I give my brother money and he bought it for me, but i dont know it has sure view option or not. It is elitebook 840 g5  8th generation with core i5 8350U processor (non touch). How do i know it has sure view option or not? Any idea? Because HP website says core elitebooks with i5 8350U are with sure view. Can you give me a bit more information on this?

Mehadi Hassan

‎07-20-2019 07:16 PM

HP Recommended

And is it possible to get sure view option now if its not configured during purchasing?

Mehadi Hassan
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.