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‎02-06-2019 11:50 AM

HP Recommended
Product: HP 14-bp190nd Thinbook
Operating System: Microsoft Windows 10 (64-bit)

Im currently creating a docking station at home for my laptop. I've a hp thinbook14-bp190nd. Last week I bought myself the HP docking station HP USB-C Mini Dock USB 3.0 (3.1 Gen 1) Type-C. So far so good. But the video signal seems to have a problem. The LAN, usb1 for mouse, usb2 for keyboard and LAN for internet all work fine. But the video signal doesn't seem to get through. I tried the HDMI and VGA port of the docking station but my monitor doesn't respond. When I put the HDMI cable directly from monitor to laptop all works fine. Would appreciate the help with this problem. 1) Is the USB-C 3.1 gen1 not good enough? 2) Do I need to manually change settings? 3) Do I need a different docking station or perhaps get to the conclusion that the laptop just cant handle this?

 

Would appreciate any help!

 

Note: the monitor is a BenQ EW277HDR- Full HD HDR Monitor.

2 REPLIES 2

‎02-06-2019 12:29 PM

HP Recommended

@C_Kreme 

 

Please download the following software and install to your computer

 

   https://support.hp.com/au-en/drivers/selfservice/hp-usb-c-mini-dock/17859030

 

Hope this helps.

 

Regards.

BH
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‎02-06-2019 01:20 PM

HP Recommended

Hello Banhien, 

Thanks for your reply. I've downloaded and installed the driver.  Sadly it didn't had any effect.  No changes what so ever. 

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