HP travel mouse does not work

[valetinho]

Hi

I have a Bluetooth HP travel mouse with buttons on the side. Something strange happened: the mouse stopped working; when I clicked on the top button, it did nothing; the LED did not blink, nor did it switch channels.

When I turn the ON/OFF switch ON, the LED blinks (it stays ON for about 4 sec). but after that it is unresponsive.

Thank you

Luís

[A_Gayathri]

Hi @valetinho,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing issues with your HP Bluetooth travel mouse. 

Here are a few troubleshooting steps you can try to resolve the problem:

Check Battery: Ensure that the battery of the mouse is not depleted. If it's a replaceable battery, try replacing it with a fresh one. Sometimes, low battery power can cause the mouse to malfunction.

Reconnect Bluetooth:

• Go to your computer's Bluetooth settings and remove the HP travel mouse from the list of paired devices.
• Turn off the Bluetooth on your computer and then turn it back on.
• Put your HP travel mouse into pairing mode (usually done by holding down a specific button for a few seconds).
• Once in pairing mode, try to pair the mouse with your computer again.

Update Drivers: Ensure that your computer's Bluetooth drivers are up to date. You can usually do this through the Device Manager (on Windows) or the System Preferences (on macOS).

Try Different Device: If possible, try pairing the mouse with a different device (such as another computer or a smartphone) to see if the issue is with the mouse or with the original device you were trying to use it with.

Reset Mouse: Some mice have a reset button on the bottom that you can press with a pen or paper clip. Press and hold this reset button for a few seconds and then try pairing the mouse again.

Check for Interference: Make sure there are no other electronic devices nearby that could be interfering with the Bluetooth signal.

Refer to this document: HP Bluetooth Travel Mouse

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support