HP x360 left hinge is broken

[LisaATL]

Well, it would appear that I am joining the problem list for a broken left hinge on my HP x360 laptop. I retired in 2019 and purchased this computer in 2021. Since retirement, I am not heavy user and do not use the computer daily. I have never dropped it or abused in any way.  So you can understand how upset I was to simply move the screen to “iPad” view and the left hinge broke. My screen is not broken and the touch screen still works fine. I am reaching out to you to request assistance for repairing my computer.  I would appreciate any assistance you can give me.  Thank you!!

[Irfan_06]

Hi @LisaATL,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I’m sorry to hear about the hinge issue with your HP x360! It can be frustrating when something like that happens, especially when you take good care of your device. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[StuartKent]

I purchased my laptop, HP Pavilion, in 2019 and have also not damaged my laptop but the hinge has slowly deteriorated and when I went to close my laptop after class the hinge completely broke and now my screen is damaged and the laptop is not usable. I had to go buy a laptop as I needed one for class but wanted to get my old one fixed and return the one I just bought. I have always had HP and love their laptops and the windows interface but have seen a lot of problems with the hinges since I have experienced this and looked up more online. Is there anything you can do to help me?