• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP zbook Studio G3

When my laptop wakes up from sleep, it fails to connect to my external monitor. The monitor displays a "No Connection" message and then goes to sleep. Even restarting the laptop does not restore the connection.

 

The only workaround I've found is reinstalling the latest NVIDIA drivers, which allows the external monitor to connect again without needing a full shutdown and restart. However, having to do this every time is frustrating. Is there a permanent fix for this issue?




3 REPLIES 3
HP Recommended

Disable fast start
To disable fast startup on Windows, open the Control Panel, navigate to Power Options, then "Choose what the power buttons do," and under Shutdown settings, uncheck the "Turn on fast startup" box; if the option is greyed out, click "Change settings that are currently unavailable" first.

 

 

Let me know if this works or not. If it works then possibly there is a way to re-enable fast start and and still have the external monitor wake up.

 

If it does not work then possibly you can disable / enable the display adapter to wake up the monitor.  This is done in the device manager. If this works let me know as possibly the disable/enabled can be automated.

 

It could also be a sleep problem in windows 11

 

Try the sleep and energy report and see what they recommend.

If your laptop is not sleeping and your power plans are set properly then some device or application is preventing sleep. Windows uses Modern Standby and has two tools to analyze sleep problems that can occur in modern standby.


Energy Report A list of possible problems ranked as Errors, Warnings, or Informational
Sleep Study The history of sleep going back several days




These report are obtained by using the Administrators command prompt.
Copy and paste the following into the command prompt window for the energy report.


powercfg /energy .\energy-report.html



Note the number of errors and warnings.

BeemerBiker_0-1740871251674.png

 




Copy and paste the following commands into the same window to get sleep history


powercfg /SleepStudy .\SleepStudy-report.html




BeemerBiker_1-1740871251574.png

 



Let me know what you find out.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hello, the first option didnt work but reseting display adapter does.

 PowerShell script that resets display adapter that runs with task scheduler when I wake up PC from sleep.

Get-PnpDevice -Class Display | Disable-PnpDevice -Confirm:$false
Start-Sleep -Seconds 5
Get-PnpDevice -Class Display | Enable-PnpDevice -Confirm:$false


This is a good fix for now

HP Recommended

I am glad you got it working.  I typically use devcon64 to enable / disable the specific device from the task scheduler but your powershell is good.

 

You might mark the help / solution so other can use it.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.