HPEnvy x360 13

[ASVarley]

Hello,

I am unable to connect this device to any monitor! The adpater and the monitor work perfectly well with my Dell Latitude, HDMI and my USB-C Adapter.

I've installed the driver for the specific monitor (HP 233), and nothing.

Any advice?

Thanks

[Kuroi_Kenshi]

Hi @ASVarley,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cable and Adapter:

• Confirm that the HDMI cable and USB-C adapter are working properly by testing them with another device, as mentioned you've already done with your Dell Latitude.
• Ensure that the adapter is compatible with your HP Envy x360 13.

Update Drivers:

• Update the graphics drivers on your HP Envy x360 13.
• Visit the HP Customer Support - Software and Driver Downloads page and enter your device model to find and install the latest graphics driver.

Check Display Settings:

• Right-click on the desktop and select Display settings.
• Scroll down to Multiple displays and click on Detect.
• Ensure the display is set to Extend or Duplicate depending on your preference.

BIOS Update:

• Sometimes updating the BIOS can resolve hardware compatibility issues.
• Visit the HP Support page to download the latest BIOS for your HP Envy x360 13.

Use Windows Key + P:

• Press Windows key + P and select the desired display mode (Duplicate, Extend, etc.) to ensure your device recognizes the external monitor.

Reconnect the Devices:

• Turn off your HP Envy x360 13 and the monitor.
• Unplug the HDMI and USB-C adapter.
• After a few seconds, reconnect everything and turn on the devices.

Try Another Port:

• If your HP Envy x360 13 has multiple USB-C ports, try using a different one to connect the adapter.

Monitor Input Source:

• Double-check that the monitor is set to the correct input source (HDMI).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,