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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HPw19 Monitor

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1 REPLY 1
04-18-2020 02:05 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- When was the last time it worked fine?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
While you respond to that, let's try these steps:
Note: Turn off your computer before performing the procedure below.
- 1 Connect the power adapter DC cable to the DC-In port on the back of the monitor.
- 2 Connect one end of the 15-pin D-Sub (VGA) cable to the back of the monitor and connect the other end to the computer’s D-Sub port.
- 3 Plug the power cable of your monitor into a nearby outlet. Plug the other end of the power cord into the power adapter.
- 4 (Optional – Requires a video card with DVI port) — Connect one end of the 24-pin DVI cable to the back of the monitor and connect the other end to the computer’s DVI port.
- 5 Turn on your monitor and computer. If your monitor displays an image the issue is fixed.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
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