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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Pavilion laptop
Microsoft Windows 10 (64-bit)

Get an input not supported message using hdmi to vga cable

1 REPLY 1
HP Recommended

@Joe295

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • When was the last time it worked fine?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 
Note: Turn off your computer before performing the procedure below.

  • 1 Connect the power adapter DC cable to the DC-In port on the back of the monitor.
  • 2 Connect one end of the 15-pin D-Sub (VGA) cable to the back of the monitor and connect the other end to the computer’s D-Sub port.
  • 3 Plug the power cable of your monitor into a nearby outlet. Plug the other end of the power cord into the power adapter.
  • 4 (Optional – Requires a video card with DVI port) — Connect one end of the 24-pin DVI cable to the back of the monitor and connect the other end to the computer’s DVI port.
  • 5 Turn on your monitor and computer. If your monitor displays an image the issue is fixed.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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