Half screen is Blur

[MBhimani]

Hi Support,

Please check the enclosed sanpshot where my screen got problem with half blur. Please do let me know the issue with screen or settings issue. I checked the warranty status as well which is expired. Please help on this regard...

[Riddle_Decipher]

@MBhimani

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query 😉 

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the display isn't appearing normal on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS, Chipset & Graphics card drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!