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‎04-15-2019 09:17 PM

HP Recommended
Product: Hp Spectre X360 Gem Cut
Operating System: Microsoft Windows 10 (64-bit)

Half the screen on recently bought Hp spectre X360 convertible (HP Spectre x360 Convertible 13-ap0xxx and Product number: 5KX17PA#AB2) is gone bad all of sudden. If anyone has faced this issue and have successfully addressed please let me know. it will be of great help.connected to external monitor everything seems fine, so i guess no hardware issuesconnected to external monitor everything seems fine, so i guess no hardware issueshalf screen gone badhalf screen gone badhalf screen gone badhalf screen gone bad

3 REPLIES 3

‎04-16-2019 12:34 AM

HP Recommended

Hi,

Is it the same in BIOS or the HP logo at startup?

 

Let me know,

David

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‎04-17-2019 05:41 AM

HP Recommended

Hi David,

 

Yes its the same even when on bios screen upon start. Infact i have done hardware tet (by pressing f2 when booting up) and all the tests came PASSED. I dont think this is a hardware issue because the tests have PASSED and the issue doesnt show up when connected to external monitor. This either has to be pure screen issue or just the screen connector issue. While one half is completely blank the touch part in the blank area is still working. 

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‎04-19-2019 09:11 AM

HP Recommended

Hi,

Most likely you will need to replace the screen. It could be the cable, but I believe it is the actual panel.

 

Regards,

David

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