Have HP Spectre X2 and when you plug in the tablet to the detachable key board it shuts down

[Grumbach]

My wife has HP Spectre X2 tablet with detachable keypad.  I am having a very weird issue where when we attach the Keypad to the Tablet it powers off the tablet.  The only way to power the tablet back on is to dettach it from the keyboard and plug the power into it directly.  It will not turn unless I plug the power into it.  Then you can unhook the power and it is fine.  Teh keyboard normally lights up when you plug the power into it and has an indication light, but they are not even lighting up.  Any thoughts or suggetions?

[MKazi · Accepted solution]

@Grumbach

Welcome to HP Support Forums. 🙂

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP Spectre X2 series laptop. I read that when you connect the keyboard to the tablet, it powers off. You have to disconnect the keyboard and plug in the charger to the tablet to power it on. Not worry, I'll do my best to help you. 

I would like to know the following information to assist you better:

• Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Connect the keyboard to the tablet. This would power off the HP Spectre X2.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.
   

If the issue persists then please perform a BIOS rollback. Please perform the steps mentioned under "Step 1: Recover the BIOS using a key press combination".

I sincerely hope this fixes the issue. Let me know. Take care! 🙂

[Grumbach]

IT is a HP Spectra 13 x2 PC.  13-h281 nr

I tried the update on bios and it didnt work so I am updating at this time.  IT looks like it is working. 

[MKazi]

@Grumbach

Thanks for replying with the model no. 

Glad to know it is working fine. But let me know. Good luck! 🙂

[Grumbach]

It seems to be working right now  Will advise in a couple days if it is still having the problem.

[MKazi]

@Grumbach

Sure, please feel free to reach out. Take care!