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Having issues with my touchpad either lagging also freezing also a magical disappearing cursor

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HP Envy X 360Convertible
Microsoft Windows 10 (64-bit)

My laptop is quite new, I've had it since January 2021. Since the beginning of March I have been experiencing issues with the touchpad freezing, lagging and or losing the mouse altogether. I am finding this a huge point of frustration. I have tried the suggested fixes such as looking for a driver update- there isn't one. I have not yet uninstalled the driver and tried re-installing just yet. The only thing that was added to my laptop was the Macfee security software, so I'm not sure if that could be affecting the touchpad performance. It is a synaptics precision touchpad if that helps. 


Any suggestions beyond the fixes mentioned above would welcomed.  Thank yo

HP Support Agent
HP Support Agent
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Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try Microsoft system restore: System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

  1. Save any open files and close all open programs.
  2. In Windows, search for restore, and then open Create a restore point from the results list.

System Properties opens with the System Protection tab selected.

  • On the System Protection tab, click System Restore.

The System Restore window opens.

  1. Click Next.
  2. Click the Restore Point that you want to use, then click Next.

The confirmation window opens.

  1. Click Finish to restore your computer to a previous point.
  2. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
  3. System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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