Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hello, my camera works when i open ' camera' in device setting.
When I have a Team meeting or Skype, my camera doesn't work.
Can someone help me? Do I have to reinstall my camera, en how can I do this?
Hi@johnygoe, Welcome to the HP Support Community!
We reviewed your post and I understand that the webcam is not working
Don’t worry, I assure you I will try my best to get this sorted.
Request you to follow the below troubleshooting steps from the document fix :-
These steps pertain to Skype version 5. The version on your computer might be different.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
But the problem is that the camera works. But if you call somebody , you get a black screen en de light on de camera in your pc doesn't light up anymore. It is the same in TEAMS.
We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
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