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johnygoe
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Hd Truevision camera doesn't work in teams/Skype

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Hello, my camera works when i open ' camera' in device setting.

When I have a Team meeting or Skype, my camera doesn't work.

Can someone help me? Do I have to reinstall my camera, en how can I do this?

Thank you

 

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praveenbv
HP Support Agent
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Hi@johnygoe, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

These steps pertain to Skype version 5. The version on your computer might be different.

  1. In Windows, search for and open Skype.
  2. In Skype, click Tools, and then click Options.
  3. Click Video Settings from the left side of the page.
  4. Select the name of your webcam from the Select webcam list.

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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johnygoe
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But the problem is that the camera works. But if you call somebody , you get a black screen en de light on de camera in your pc doesn't light up anymore. It is the same in TEAMS.

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praveenbv
HP Support Agent
HP Support Agent
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@johnygoe,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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