Heating issue while gaming

[rafiwho]

keep getting this error in gforces exp even after i installed a fresh windows. and i think my laptop over heat while gaming.

[Nal_NR]

Hi @rafiwho,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the PC overheating.

Does it overheat only while playing games?

Meanwhile, refer to this document and see if that helps. 

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[rafiwho]

 not even playing just downloading a game ... even the cpu usage is not high

[Nal_NR]

Hi @rafiwho,

Thanks for sharing the details. I see that, you have a gaming PC. This looks like normal when playing games and reaching 100 degrees temperature.

However, please help me with more details. 

Is your PC overheat while playing any particular or all the games?

Is your PC overheat with normal use and shut down or freeze?

Have you updated the Bios? If not Click here and update. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[rafiwho]

How can you say reaching 100 degrees is normal when my TJ max is 100 degrees?

[Nal_NR]

Hi @rafiwho ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!