Hello face in windows 10 issue's.

[honey001]

Hello everyone! I am getting errors when  I am going to add a face lock on my laptop, I'm using an HP ProBook 430 G1. I have a camera built on my laptop but it says, "We couldn't find a camera compatible with Windows Hello
Face"

[Dragon-Fur]

@honey001 

Welcome to the HP Community --

I'm sorry - it won't work.

Facial Recognition - "Hello Face" - requires an IR type camera.

This older system has the standard camera / webcam.

HP ProBook 430 G1 Notebook PC Product Specifications

Webcam	720p HD webcam3
note: 1: Available in Fall 2013. 2: Sold separately or as an optional feature. 3: HD content required to view HD images.

Additional information for those reading:

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Webcam / Camera

 Device Manager > Cameras

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

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Look for the results for “WEBCAM” / Camera

NOTE:  Some models list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This option is currently unavailable - click to learn more

Click to “Learn More” and see message:

We couldn’t find a camera compatible with Windows Hello Face 

Partial Example -- Open Device Manager >> Open category for Cameras / Webcam

Check camera type

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

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HP ProBook 430 G1 Notebook PC  

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