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TDR99
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Message 1 of 4
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Help fixing black screen

HP Recommended
Pavilion 11 x360
Microsoft Windows 8 (64-bit)

Hello. My laptop turns on but the screen remains black and the caps lock button blinks. Is there any way I can fix this issue?

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @TDR99

 

Welcome to the HP Support Community. 

 

Were there any recent hardware or software changes made to the computer? 

 

While you respond to that, try these steps -

 

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Step 2 BIOS Restore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

 

Step 3 System Test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to System test. 

 

If the issue still persists, you may refer to the steps mentioned in this guided troubleshooter - HP PCs - No Power or No Boot Troubleshooting


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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TDR99
Author
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Message 3 of 4
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No changes have been made but my issue started after my laptop updated. I tried doing what was mentioned above but nothing worked.

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,397 1,438 1,755
Message 4 of 4
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@TDR99

 

Thanks for trying. 

 

Contact HP in your region regarding the service options for your computer. 

Asmita
I am an HP Employee

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