Help with windows hello

[Dianne35]

I would like to use the facial recognition to log into my laptop but it says there is no camera compatible with windows face hello. As this is a new laptop I think it would be compatible , I just don't know how to fix this issue. Any assistance would be greatly appreciated.

[Dragon-Fur]

@Dianne35 

New does not equal having all the components you expect.

Facial recognition requires an IR camera.

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I don't find the Service Guide for the 1000 series --

the Maintenance and Service Guide for the fa000 series does NOT show an IR camera as an option.

There is no evidence that the two model types would include different cameras.

Maintenance and Service Guide > Page 2

Video HP Wide Vision HD camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 88° wide field-of-view (WFOV)
Dual-array, digital microphone with appropriate software

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Next,

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

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Device Manager

NOTE:  Some models list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This option is currently unavailable - click to learn more

Click to “Learn More” and see message:

We couldn’t find a camera compatible with Windows Hello Face 

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Webcam / Camera

Windows Hello facial recognition requires an IR type camera.

 Device Manager > Camera

Device_Manager_Biometrics_Camera_2

and

Method – Use PartSurfer to check the parts / components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (8B484AV)  

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