Hi, HP envy 365 windows 11, hp m27fwa external screen not detected

[Ziyaddin1]

Hi, HP envy 365 windows 11, hp m27fwa external screen not detected. Actually, it was worked but it stopped. HDMI cable connected through the convertor which is convert from Type `C ` to USB, HDMI etc.  I connected to HDMI cable directly to the Laptop HDMI port but not success .

I checked  driver, all drivers up to dates.

Could you please help me for solving this issue.

Regards.

Ziyaddin

[A_Gayathri]

Hi @Ziyaddin1 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand to troubleshoot the issue of your HP ENVY X360 not detecting the HP M27fwa external screen, you can follow these steps:

Basic Checks

Check the HDMI Cable and Converter:

• Ensure the HDMI cable and the Type-C to HDMI converter are working by testing them with another device.
• Try a different HDMI cable and/or converter to rule out a faulty cable or adapter.

Connect Directly:

• As you mentioned, you already tried connecting the HDMI cable directly to the laptop's HDMI port without success. Ensure that the HDMI cable is securely connected.

Windows Settings

Display Settings:

• Right-click on the desktop and select "Display settings."
• Scroll down to the "Multiple displays" section and click "Detect" to see if Windows can detect the external monitor.
• If the monitor is detected, select "Extend these displays" or "Duplicate these displays" as per your requirement.

Project Settings:

• Press Win + P to open the Project menu.
• Choose "Duplicate," "Extend," or "Second screen only" and see if the display is recognized.

Graphics Driver

Update/Reinstall Graphics Drivers:

• Open Device Manager (right-click the Start button and select "Device Manager").
• Expand the "Display adapters" section, right-click your graphics card, and select "Update driver."
• If no updates are found, consider uninstalling the driver and reinstalling the latest one from the manufacturer’s website (Intel, AMD, or NVIDIA).

Rollback Driver:

• If the issue started after a recent update, you can try rolling back to a previous driver version.
• In Device Manager, right-click the graphics card, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.

Advanced Troubleshooting

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for updates. Install any pending updates.

BIOS/UEFI Settings:

• Sometimes, the BIOS/UEFI settings might have an impact on external displays.
• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, or Del during startup).
• Look for any settings related to display output and ensure they are correctly configured.

Safe Mode:

• Boot your laptop into Safe Mode and see if the external display is detected. This can help rule out software conflicts.
• To enter Safe Mode, go to Settings > Update & Security > Recovery > Advanced startup > Restart now. Then navigate to Troubleshoot > Advanced options > Startup Settings > Restart and select Safe Mode.

Hardware Troubleshooting

Monitor Settings:

• Ensure the monitor is set to the correct input source (HDMI). Use the monitor's menu to verify this.
• Test the monitor with another device to confirm it's functioning properly.

Laptop Ports:

• Check if other devices work when connected to the laptop's HDMI port. If other devices do not work, there may be a hardware issue with the port.

Factory Reset

System Restore:

• If the issue started recently, consider using System Restore to revert your system to a previous state when the external display was working.
• Go to Control Panel > System and Security > System > System Protection > System Restore.

Reset PC:

• As a last resort, you can reset your PC to its factory settings. This will remove all personal files, apps, and settings. Ensure you have a backup before proceeding.
• Go to Settings > Update & Security > Recovery > Reset this PC > Get started.

Refer to this document: HP ENVY x360 - 15m-dr1011dx User manual

I hope this helps. 

Take care and have a good day.

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