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‎03-13-2021 08:46 AM

HP Recommended
Product: HP Notebook - 15-db1973cl
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Notebook - 15-db1973cl with an AMD Ryzen 7 and the Radeon vega graphics (I presume is the Vega 10 chip).     I need a higher resolution than the 1366x768.  Its funny how the card will support higher resolution when connected to an external monitor.  I need to know how I can maintain those resolutions without the external monitor. I can't find a way to contact HP.

I've tried to upgrade the drivers that AMD started sending out.   I did  install it but they didn't work well.  Finally AMD tech support said their drivers weren't made support my card to revert back to the HP drivers. 

 

I need help!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2021 09:35 AM

HP Recommended

Hi:

 

The resolution is limited by the display panel which is why it is maxed out at 1366x768.

 

See the specs below...  

Display
15.6" diagonal HD SVA BrightView micro-edge WLED-backlit touch screen (1366 x 768)

 

HP Notebook - 15-db1973cl Product Specifications | HP® Customer Support

 

Short of spending hundreds of dollars in parts and labor to upgrade to a FHD screen, there isn't anything you can do to increase the resolution.

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4 REPLIES 4

‎03-13-2021 09:35 AM

HP Recommended

Hi:

 

The resolution is limited by the display panel which is why it is maxed out at 1366x768.

 

See the specs below...  

Display
15.6" diagonal HD SVA BrightView micro-edge WLED-backlit touch screen (1366 x 768)

 

HP Notebook - 15-db1973cl Product Specifications | HP® Customer Support

 

Short of spending hundreds of dollars in parts and labor to upgrade to a FHD screen, there isn't anything you can do to increase the resolution.

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‎03-13-2021 09:50 AM

HP Recommended

Thanks Paul for the info. HP didn't tout the resolution of this laptop and shame on me for not digging into the screen specs. I was interested in the speed and ram never thinking a 15" screen would be limited to such a low resolution. 

I guess I'll just keep using an external monitor when I can!

 

 

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‎03-13-2021 10:01 AM

HP Recommended

You're very welcome.

 

I agree.  I am not happy with that resolution size on a 15.6" screen.

 

I didn't look up the display resolution when I bought a HP 350 G1 notebook a few years ago.

 

It had great specs for the price, and I paid no attention to the screen resolution, which was also 1366 x 768.

 

I won't make that mistake twice.

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‎03-15-2021 07:05 PM

HP Recommended

Hi Paul,

Just an update. I went back to the AMD site and allowed it to analyze my card video and install their recommended driver and looks good,  a lot better than the drivers I installed last fall.  It may be wrong to do run the higher resolution but as long as I have no problems I'll keep running them.

 

Denny

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