Hinge Broke on HP Envy x360 Causing Screen to Crack When Opening Laptop

[PonchoTheCat]

When I was opening my laptop (like one does) I heard a horrible crunching noise and saw the screen separating from the metal body of the laptop and the metal hinge going through the screen. I have never dropped or otherwise damaged this laptop, so such a catastrophic failure is baffling to me. Reading through the HP forum, it sounds like this is a very common design flaw in HP Envy x360 laptops. Will HP repair this if my laptop is out of warranty because this is their design flaw and not something caused by me? I need this laptop for college, and I cannot afford to repair/replace it.

[Nirvana_95]

Hi @PonchoTheCat

Welcome to the HP Support Community. We are really sorry that you are facing issues with your HP ENVY X360 Laptop - 13-Ay0021n. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!