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HP Recommended

HP Envy hinge just came loose. This laptop is babied. Right in the middle of course work and I’m freaking out that my laptop is randomly falling apart!  Please help

1 REPLY 1
HP Recommended

Stop using the hinge to avoid screen or cable damage; support the lid manually. If you want to prevent further damage, visit the nearest HP service center for repair. If under warranty, they can often fix it for free depending on the status. If not, they can still repair it at a reasonable price, as hinge repairs are not expensive. Just avoid damaging anything further.

 

Visit the nearest HP service center with required documents like the warranty card, invoice, etc. If you have doubts about documents or the service center, contact HP customer care or an HP agent via phone or online chat for help. To do this, scroll down on the HP support page, expand the "Support" section, click "Support," and select "Contact an HP agent for Support" on the next page.

 

After repair, take care of your laptop properly, as improper regular opening and closing of the lid can cause harm. Always open the lid gently from both left and right corners at the same time using both hands, with thumbs on the center while opening. If not taking the laptop outside, shut it down, keep the lid open, and cover the laptop to protect it from dust. Following this will help avoid damage in the future.

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