Horizontal black lines on HP laptop screen Notebook - 15-af024au- how to fix it?

[kajamdn]

HI i am using 

HP Notebook - 15-af024au for the past 1 and 1/2 year .Suddenly i am facing this black line issue at the bottom of the screen .can you please help me  how to fix this? processor is AMD 64 bit, screen shot attached.

thanks

kaja

[The_Fossette]

Hi @kajamdn

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the display on the computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Follow the steps in the below article and check if it helps.

http://hp.care/2peuByS

NOTE: Follow steps under section “Image on screen has small dark or light dots”

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!