Horizontal green line

[amanraj24nov]

In my PC product Number: [edit]. In this PC screen has showing a one horizontal green line. How to remove it?

[Raj2111]

Hi @amanraj24nov 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you boot the computer to BIOS by tapping the F10 key on startup and then check whether you see the green line in BIOS.

If the line doesn’t appear in the BIOS, then I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If the line appears in BIOS then please keep me posted.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[amanraj24nov]

I also checked all the bios updates properly by pressing F10 key and I found that even after opening bios that green line is still showing. Then I thought it would be better to take help from HP support assistant to find out the correct driver to see if something was missing.Then I found that all the softwares and drivers are working properly. I request you to please help me and try to suggest a proper solution which will remove this green line appearing on our screen.

 

 

[Raj2111 · Accepted solution]

Hi @amanraj24nov 

Welcome to the HP support community.
 

Thank you for the update.

I understand that the bios line still appears in Bios, and I apologize for any inconvenience this may have caused. I'm here to help you today.

I see that there is an issue with the hardware and may need repair.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support