Horizontal scratches on screen from the keyboard

[Ibrahim_Hamza]

I bough the pavilion a couple of months back. so the laptop is pretty new. I noticed a horizontal scratch on the screen that was probably due to the screen being in contact with the keyboard area. I believe this a design flaw as the scratch is perfectly horizontal and I use my laptop with extreme care. I found other users suffering from the same problem. What should I do 

[Echo_Lake]

@Ibrahim_Hamza

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand your HP notebook display got horizontal scratches in order to fix this issue computer needs to be repaired. I did go through the product information page and I'm afraid, there's no recall program available. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

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