Horizontal white line & transparent

[setodanu]

Hi all, 

I purchased this spectre 15" less than 1 month. The problems appears this afternoon while i watched Amazon prime. 

It started when the display was flickering then a white straight horizontal line appear at the upper border. It will be visible when the background is changing in color. it is flickering and i can see its flickering when there is white background. then sometimes it gives random half screen white-ish block color. 

The other problem is that when I open a certain window...then when I closed the window, there is a residue of that window in transparent color (attached in video). it will not go until I do "sleep" and return back. ..or basically refresh the screen. i will put in attachment. Firstly because i think on the the windows update and i followed some suggestion to do the hard reset. But it still there. Is it software problem or Hardware problem? As i said...i bought this laptop just less than 1 month. 

 

[praveen196]

@setodanu Welcome to HP Community!

I understand that you are getting a Horizontal white line & transparent.

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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