Hotkeys not working

[IshaaqK]

Hi

I just purchased my laptop and my hot keys are not working. I checked and it is enabled in the bios.

[Raj1788]

@shaaqK

Welcome to the HP Community

Let's try a few steps mentioned below.

• Open Device Manager 
• Expand Monitors 
• Right click on  Generic PnP Monitor 
• Click properties
• Click Enable

Then, update the BIOS and HP System Utility under Software-Solution using the below Document.

Refer to this document: https://support.hp.com/ph-en/drivers/selfservice/hp-14-ck0000-laptop-pc/20395790/model/27442414.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[IshaaqK]

Hi it does not give me the option to click enable. I have attached a screenshot. 

[Raj1788]

@shaaqK

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)